↓
 

Website – Shaw Email Issue – Events – Fixed

Kamloops Hiking Club Posted on by

Overview

We identified that between Jan 17 and Jan 22, 2023 Shaw email users are no not getting Event email notifications from the KHC website which are sent from Kamloops Hiking Club (noreply@KamloopsHikingClub.net).

  • Club members with Shaw email accounts will not receive emails for event registration, cancellation and will also not receive event reminder and comment emails as well as emails sent to the event group from the booking.
  • Hike Leaders with Shaw email accounts who book events will not receive the booking confirmation emails when members sign up for their events and will not receive emails for event registration,  cancellation and will also not receive event reminder and comment emails.
    • Note: If a Hike Leader needs to cancel or reschedule an event the event Title should be updated & a comment should be added to the event.  In addition, the Hike Leader can sending an email to the event group keeping in mind that Shaw email users which not get the email.  Hike Leaders can see which members have Shaw Accounts by going to “Managed Bookings”.

At this time,  we are unclear on what caused the issue and why only Shaw email accounts are impacted.  We have confirmed GMail, Telus, Hotmail and other email accounts are working as expected. We are doing some testing & investigation with Shaw Email users using the Test Event – Shaw Email Users

Updates:

  • Feb 23 – Monika sent an email to all the hike leaders & impacted Shaw email account users letting them know the Shaw email issue is fixed and updated Website – Known Issues.
  • Feb 21 – Doug made some tweaks on the KHC website which fixed the Shaw Email Issue.
  • Feb 16 – Monika confirmed that emails sent to Website Assistance – websitehelp@kamloopshikingclub.net no longer autoforward to mataki@shaw.ca & that emails sent from websitehelp@kamloopshikingclub.net to mataki@shaw.ca do not arrive.
  • Feb 11 – Monika created Website – Known Issues & gave a quick overview of the Shaw Email issue at the Hike Leader’s lunch & sent a follow-up email to all the hike leaders.  As well, the Test Event – Shaw Email Users was removed from the website & Website – Known Issues was added to the Help Pages & Contacts widget.
  • Feb 4  – Countless hours have been spent by Doug M., Doug S, Frith & Monika to determine what caused the Shaw email issue and how to resolve it but at this time we have no solution or fix.
  • Jan 31 – The Shaw email issue will not impact member registration as the two E-Waiver & eTransfer emails are sent to Shaw accounts.  E-Waiver emails are sent from Kamloops Hiking Club (noreply@smartwaiver.com).

Workaround

A workaround for club members who have Shaw email accounts and who want to receive Event emails is to setup a GMail account and to update their profile on the website:

Summary of Key Troubleshooting Highlights

  • Feb 22 – Monika booked onto the Stake Lake – Bushwacker Basalt Bluffs event & received a booking email.  Additional testing was done using Test Event – Shaw Email Users for cancellation & booking confirmation emails were also sent and that websitehelp@kamloops.net gets forwarded to Erika & Monika
  • Feb 16 – Monika did some testing & confirmed that emails sent to Website Assistance – websitehelp@kamloopshikingclub.net no longer autoforward to mataki@shaw.ca & that emails sent from websitehelp@kamloopshikingclub.net to mataki@shaw.ca do not arrive.
  • Feb 11 – Monika created Website – Known Issues & gave a quick overview of the Shaw Email issue at the Hike Leader’s lunch & sent a follow-up email to all the hike leaders.  As well, the Test Event – Shaw Email Users was removed from the website & Website – Known Issues was added to the Help Pages & Contacts widget.
  • Feb 4 – Doug S. provided an update of his findings and provided a list of things that could be potentially done and confirmed that at this time a fix to the Shaw email issue was not found.
  • Feb 3
    • Doug M updated Events Manager to 6.3 & reached out to Doug S for assistance and to look at the backend for a solution to the Shaw emails problem
    • Doug M worked with Bluehost & they updated the demarc record.
    • Doug S ran a series of maintenance functions on the website to tune up and cleanup the site.  Settings that would cause the email issue were reviewed.   Several plugins that were no longer used or that would potentially cause the conflict on the site were disabled and another test event was created.
  • Jan 29 – Monika created the following and sent an update to the Hike Leaders & sent an email to the Executive asking for assistance.
  • Jan 28 – Doug M – Worked with Bluehost support who were going to update the exchanger as local and did a couple of tweaks
  • Jan 27
    • Monika reached out to Doug S to confirm that the Mail Sending Method should be WP Mail and obtained instructions on how to Test Email Settings in Events Manager.
    • Doug S provided us with some basic Website Troubleshooting Steps information.
    • Monika confirmed that emails from https://kamloopsramblers.ca/ website were sent to Shaw accounts with no issue
  • Jan 26 – Monika sent an update to the Hike Leaders letting them know that Shaw had no solution & identified the 19 Shaw accounts.  Doug M worked with Bluehost regarding site & IP blacklists.
  • Jan 25 – Monika sent an email to all the Hike Leaders communicating the Shaw Email issue after some testing was done with several email accounts (Telus, Gmail, Shaw etc.)

 

Monika Taki
Latest posts by Monika Taki (see all)

Comments

Website – Shaw Email Issue – Events – Fixed — 4 Comments

  1. The Shaw email issue will not impact member registration as the two E-Waiver & eTransfer emails are sent to Shaw accounts with no issue.

Leave a Reply

HTML tags allowed in your comment: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

↑