- Send an email to: websitehelp@kamloopshikingclub.net if you need assistance with the website (logging in, booking an event, changing your profile, etc.)
- One of our volunteers (Erika and Monika) will assist you.
Logging into the Website
- You need a username and password to login to the KHC website
- For the username, case counts. You must get capitals and lower case exactly the same as the one set for your account. No spaces allowed.
- Your username is provided by the Club and will be emailed to you once your current year’s membership is in good standing (online registration submitted, fees paid, online waiver complete)
- A default password (generated by the website) is provided to you by email, which you should change to your own password.
- You need to login to the site to register for an event.
- If you have lost your password, login with your username (or email address) and then click Lost Your Password at the bottom of the login screen
- You will receive an email (sent to the email address you provided when you registered for the club) with a link to a Change Password page.
- If the email does not appear in your Inbox check your SPAM and Junk folder.
- Go to the Change Password page, change your password to a strong password, save/submit it, make a record of it, and then login with the same username and the new password.
Notes:
- You can also substitute your email address for your username as long as it is the exactly the same one that you provided when you registered.
- With some older email services like Hotmail, MSN, Yahoo, and some others, the providers are no longer updating and modernizing the email service so emails may land in your Junk folders or spam folders, so check there.
- When you go to the KHC website, you have to go through a browser. All browsers will work, but each of them has different default settings. If you can’t get in with one browser try another one instead. Internet Explorer is no longer updated so it may not work properly on some websites.
- If you make a number of login errors, your browser may remember the wrong credentials and you may find login failures. To fix this, clear the browser’s cache and try again. If you are not sure how to clear your cache, type words like “clear (browser name like Firefox) cache” into a search bar for online how-to articles.
- If you can’t get in, it is a user error, not a website problem. We use the same setup as millions of other sites, we don’t change the accounts once they are set up and the other members of the site are able to log in. User errors include mis-entering the login name or password, using older email accounts and not checking all the folders, using browsers with cache errors, using browsers with very strict security features/incorrect browser settings, and just general computer-use errors.
- Other good practices include restarting your computer, checking your browser settings, clearing history, removing old bookmarks and links, trying a different browser, typing the url from scratch, etc.
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